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Thread Topic: medical billing software
Topic Originator: Brigette
Post Date June 3, 2007 @ 6:33 PM
medical billing software

June 3, 2007 @ 6:33 PM Reply  |  Email Friend   |  |Print  |  Top

Is it safe to use internet based software to do your billing? I was using one before to do my billing and my computer got a viris.


Steve Verno
June 3, 2007 @ 9:16 PM Reply  |  Email Friend   |  |Print  |  Top

Nothing is really safe until you completely investigate it thoroughly.

June 3, 2007 @ 10:05 PM Reply  |  Email Friend   |  |Print  |  Top

Thanks Steve,  which ones would you suggest.

Jamie Zayach
June 14, 2007 @ 6:21 PM Reply  |  Email Friend   |  |Print  |  Top

I sell AdvancedMD, which is a web-based software.  We have been in business for nearly 10 years and have never had a security breach.  Also, we have 40 dedicated servers backing up data continuously, day and night.

Give me a call and let me show you a demo of our powerful web-based billing software that has robust reporting features, great claims scrubbing and auto posting of your EOB's for participating carriers.

Jamie Zayach
National Sales Executive
AdvancedMD Software
1-800-825-0224 x 9634

June 24, 2007 @ 12:59 AM Reply  |  Email Friend   |  |Print  |  Top

there are a few major issues with web based software.  

1. it is almost always subscription based.  you will pay over and over...hand over fist as they say.  you may not pay as much as in house right away but over the long run you will pay double.

2. what happens if your internet connection goes down?  dial-up is definitely not worth it.  make sure it has some local client which can batch for later posting in case this happens or some alternate internet connection backup (can be expensive).  what happens if your connection is slow that day.  it can take forever to process something.

3. the actual communication between your office and the servers in the providing company is secure, it is the servers that house the data that are hacked into and have the info stolen.  of course every host tells you how secure their data center is.  i run a data center and can tell you after 10 layers of security we know of 2 major hacks in the last 5 years nevermind the ones we never catch.

4. what happens if the hosting company goes out of business.  can you be sure you will get your data and records back?  do you want to take that chance.

5. if you have a problem with the hosting company what is to stop them from withholding your data until the problem is resolved?  can you chance giving them complete control of your data.  sure you could sue them for the access to the data but by then you may well be out of business yourself.

just my personal opinion.

on the + side, ease of access is a great reason to use these types of software.  also, most of these types of software are newer so they are used with modern technology.

Sean Donovan
August 24, 2007 @ 7:26 PM Reply  |  Email Friend   |  |Print  |  Top

Internet-based software can be safe if the correct use of security technology is used.  I would ask about encryption for starters and to see if they are HIPAA-compliant.  

The company that we use has both options (Stand-Alone and Internet-Based)  and they have been in business for over 25 years.  If you have any questions feel free to email me. is the web site and I think they have a Internet Demo that you can sign up for.

Oh and on another note... there is a current special if you mention the "Technical Support Manager's Discount" you get a better deal than you would otherwise.

September 5, 2007 @ 4:46 PM Reply  |  Email Friend   |  |Print  |  Top

the best medical billing software i found was basic and reliable

October 16, 2007 @ 11:36 PM Reply  |  Email Friend   |  |Print  |  Top

We use Lytec and we can do the claims and keep the records right on our own computer.  Save the electronic claims to a file and then when ready connect the computer to the 'net or save to a flash drive and connect to Emdeon from any other computer and send the files - takes 30 sec to send , and no chance of ever losing the files!

Beaver Creek Software
July 8, 2009 @ 7:28 PM Reply  |  Email Friend   |  |Print  |  Top

This is a bit old, but I couldn't resist.

If you have multiple stations at different locations, an Internet billing system can make sense.  But why?  It really costs more over the long haul than a stand alone system.  (We're actually looking into offering Internet-based billing as well, because we'll make more money with it.)  With a stand alone system you control your data.  The costs are more upfront, but once in place a much better deal.


Linda Walker
July 9, 2009 @ 9:06 PM Reply  |  Email Friend   |  |Print  |  Top

Andre I would have agreed with you 2 years ago, however the industry is moving to a more efficient means of billing and reporting. Also providers want more control. There are a lot more advantages to web based software than there were a couple of years ago.

July 15, 2009 @ 1:08 PM Reply  |  Email Friend   |  |Print  |  Top

So true, every where you look the doctors want more control, they want to see what you see.
They want to see reports at any time of day.

We are using Medisoft which we like, but we have to think of the next step.

What about the ASP systems that you pay like a rental monthly fee?

TDR Mgmt
July 15, 2009 @ 7:23 PM Reply  |  Email Friend   |  |Print  |  Top

What 'loss-of-control' do you believe Doctors would experience if their billing company uses server-based as opposed to web-based?

July 17, 2009 @ 10:54 AM Reply  |  Email Friend   |  |Print  |  Top

Anyone using or looked into Xena software

July 22, 2009 @ 4:17 PM Reply  |  Email Friend   |  |Print  |  Top

YES, we have seen it also with our clients who specialize in providing billing services for practices, that doctors want to be able to see the files and data. The doctors end up buying a copy of our software for their use in the office, and the billing service sends them a file.

Best guesstimate, about half of our users are solo practitioners who do their own billing and half our users are practices who use our software but either have an in-house billing staff or outsource to a billing specialist.

When determining what kind of software to use, one of the most important questions to ask potential users is "What is the scale of the practice?"

TDR Mgmt
July 23, 2009 @ 11:00 AM Reply  |  Email Friend   |  |Print  |  Top


We use a server based software in our billing operation, and all our clients have real-time access to their data.  It's a common sales tactic of the web-based resellers to insinuate that you must use web based in order to provide real time access to data.  It's not true.


TDR Mgmt
July 23, 2009 @ 11:01 AM Reply  |  Email Friend   |  |Print  |  Top

P.S.   That is why I asked "Linda" what loss of control she was talking about, and she did not answer.

Beaver Creek Software
July 29, 2009 @ 2:00 PM Reply  |  Email Friend   |  |Print  |  Top


We offer three levels of price/features:

The THERAPIST Pro - $799.00
The THERAPIST EZ - $599.00
Aeris Basic - $399

THERAPIST Pro is the most capable, but also has the steeper learning curve.  Many people have asked for easier versions.  So we have THERAPIST EZ and Aeris Basic.  If you have any questions...

Andre  -

August 4, 2009 @ 12:53 PM Reply  |  Email Friend   |  |Print  |  Top

Hi Bridgette,

I saw your question on the saftey of Internet based software companies and most companies out there should boast a 128 bit encryption with several different servers. Also they should be HIIPA compliant. Just to give you a heads up Office Ally is a free medical claims submission company that offers a free practice management system. If your interested in hearing more I can be reached at



Carrielynne Handcox
July 24, 2009 @ 9:42 AM Reply  |  Email Friend   |  |Print  |  Top

How affordable is your software?

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