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Thread Topic: India
Topic Originator: Anonymous
Post Date March 13, 2005 @ 11:55 PM

March 13, 2005 @ 11:55 PM Reply  |  Email Friend   |  |Print  |  Top

A lot of Billing jobs seems to be heading oversea's to India. Is this a good thing or bad thing for industry standards?

March 14, 2005 @ 10:13 AM Reply  |  Email Friend   |  |Print  |  Top

Tough call. But I did find this on the internet. Might help you...

Quality of Medical Billing in India
Indian Service Providers are trained in regulations pertinent to Medicare, Medicaid, blue products, managed care, third party liability, workers compensation, Preferred Provider organizations, indemnity insurers and have a complete understanding of CPT, HCPCS, ICD-9 coding Level I, II, III. They also have the ability to identify data as relates to submitting a clean insurance claim for reimbursement by insurers.

A 100% quality control program is instituted on the start up of a new client contract. This is to assure the accuracy of the data entry matches the specifications initially outlined. After this a random program is maintained as a mechanism to monitor staff and for ongoing personnel training.

Productivity statistics are compiled and communicated with the client as a tool for measuring the outsourcing arrangement. Indian companies are experienced and the outcome will provide the client with a higher quality product at a reduced cost.

Advantage of Outsourcing Medical Billing to India
The low-cost structure allows US billing agencies a reduction in their staff operating expenses by outsourcing their data entry to qualified team members who have expertise in the medical billing field.

Here are just some of the things that Indian Service Providers pay careful attention to:

Advanced Technology
Human Resources
Clear understanding of billing agent's needs
Methods to resolve issues quickly and fairly
Financial Stability
Cultural Fit
Proven track record
Reasonable price
Performance measures
Communication, initial and ongoing
Site visits
Data Confidential, retention, destruction protocols
Contract agreement  with service levels and consequences
They also use the latest technology to ensure the seamless flow of information between the parties. With digitally encrypted data circuits connecting the two, the transfer of dedicated data to the staff in India is made possible. Indian Service Providers can also adapt to any software that you have. This way you, the client, do not have to purchase new software to accommodate the billing process.

This billing process requires very little from the client and has many advantages like cost and time control with no special software requirement.

March 14, 2005 @ 8:13 PM Reply  |  Email Friend   |  |Print  |  Top

Outsourcing not only takes jobs from the US, but UNLESS you plan on spending lots of time over there to be sure they are in compliance, you'll never be completely sure. These companies overseas have NO requirement to adhere to US Compliance and HIPAA regulations. YOU will be responsible, not them. I myself belong to a large lobbyist organization to help put an end to offshore outsourcing in the healthcare industry.

March 14, 2005 @ 11:14 PM Reply  |  Email Friend   |  |Print  |  Top

Linny I agree, my husband does Computerwork and the same thing is happening with his outsourcing to India. Its a lot lot lot cheaper at the start, untill you have to get everything double checked, then redon over and over again.
Plus the fact it takes jobs from the US.

But overall I would say it will be a lot easier and better business practice to stick with a reputable US company.

March 22, 2005 @ 8:23 AM Reply  |  Email Friend   |  |Print  |  Top

thank goodness someone thinks as I do, I have written the two top billing companies in the US,but of course they do not respond, they charge the clients overly to much then they get the work done for almost nothing, and everytime time they send it back over seas,they charge again. doctors and hospitals don't know what is happening,because they think these management companies are doing them a favor,but all they are doing is taking work from us,it is wrong. I have chated with a biller from India,they just follow a gideline on how to do the claims

September 25, 2005 @ 2:26 AM Reply  |  Email Friend   |  |Print  |  Top

Hi All concerned!!

My name is Sugan and is writing from Chennai, India.   On reading this thread-of-information, I do understand that all of you have a wrong opinion about outsourcing to India.  I do understand your concerns and just wanted to make one thing very clear.   Every Business-transition will have its own positives and the negatives.  Outsourcing is definitely a GOOD thing,  and it will be beneficial for both the Giver and the Doer.    But to make this relationship a successful one, it is important that you give your Business Needs to a Genuine PERSON who will take care of all your needs in a highly professionalised way.  

I read your line stating that Indian-biller go by the guidlines.  I am sure you have a got a bad experience, which is not the truth.   We people who does Billing keep our knowledge upgraded every day .   We stay in tune with the Billing Carrier's manual and keep upgrading ourselves everyday.    If you would have noticed that the BPO indsutry in the South Asian Countries have doubled/tripled in the recent past.  ONly by staying in tune with the recent trends in this industry it is possible.  If not we could have got washed away by this time, and our rivals could have conquered the MARKET.

So my humble request would be not to jump to conclusions based on one-or-two wrong examples you could have seen...

Please feel free to write to me on your queries, and I would be happy to assist always...

Thanks & HAVE A GOOD DAY!!


December 1, 2005 @ 5:08 AM Reply  |  Email Friend   |  |Print  |  Top

hi linda, can we have a chat on medical billing. me form india and it is wrong conceeption that biller in india just follows instructions,

it would be nice on ur part if u add me in ur messenger yahoo so tht we can discuss latest issues as well.

my yahoo messenger id is


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