Articles by Marge McQuade

Bullying is generally defined as unwelcome behavior 

Every medical practice should have an Employee Policy Manual spelling out the rules and regulations of everyday employee matters in your practice. 

Collecting what patients and payers owe your practice should be a fairly straightforward endeavor.<br>

Do you often feel that you are constantly working with interruptions<br>

Let's try in 2017 to be more positive with each other. <br>

Many managers think that what they need most is a greater control over their office and staff.<br>

Experienced managers know that when disciplinary measures are laid on with a heavy hand, they become counterproductive. <br>

Now more than ever, it seems the majority of outstanding revenues are patient responsibility balances. Sending multiple statements, reminder letters, collection letters, and then making those awkward, inquiring phone calls can often be avoided when you have proactive approaches in place.<br>

One of the biggest issues a medical practice faces is getting patients to pay what they are responsible for.<br>

No-shows can cost a practice a considerable amount of revenue over the course of a year. <br>

As a manager, you need to give your employees constructive feedback to make sure the business is operating at its peak<br>

HIPAA has been in our offices and Privacy policies and procedures in place for over 10 years now, but have you also instituted a formal, ongoing practice training program?<br>

One topic that attracts a deluge of passionate-and sometimes horrifying-stories, anecdotes, and pleas for help:<br>

While putting together a presentation on Office Manuals and their importance, I realized that many managers get so busy with the day to day managing that the office manuals get neglected and put on a shelf with no time to review and update.  <br>

With ICD-10 now being put off for another year, now is a good time to look at some of the basics of documentation that are needed to code correctly, especially since recently everyone had been concentrating on documenting correctly for the new ICD-10 codes. <br>

Have you worked with someone who is rude or unprofessional on the job or have you been subjected to yelling and verbal abuse on the job? Have you been driven to tears or experienced pushing, slapping, or hitting by someone at work? While some people's negative experiences with their coworkers are chiefly annoyances, others' experiences are horror stories of assaults, or of backstabbers, saboteurs, liars, two-faces, gossipers, slackers, thieves, bullies, harassers, or incompetents.

What do we do when we get the EOB stating "Payment is included" and it's not? Well we need to fight and get the reimbursement we deserve. Marge McQuade discusses further.