CODING FOR NON-CODERS  

In today's busy offices, most staff members are performing multiple tasks to keep the office running as smoothly as possible. On top of this there is "The Incredible Shrinking Budget" that most managers are dealing with when it comes to education and training. They have to consider staff turnover, changing regulations, and differing payor guidelines. Managers need to figure out who needs what training and at what level, which is not always an easy task. So, how much coding experience and education does the front office staff need? Do they all need to be certified coders?

Depending on what positions the front office staff fills will help answer the above questions. Let's start with the reception desk. The reception desk is usually one of the busiest places in the office, especially if both check-in and check-out are performed at the same place. The person checking people out def...