Making the Collection Connection  

As medical billers and practice managers we are always looking for effective ways to implement good collection procedures. Whether it is dealing with insurance collections or one of the most difficult areas of patient balance and finding the most effective way for them to pay their portion of the bill. 

Collections carry many nuances and we need to be equipped with them, but most importantly, we need to know how to use them to work in our favor. 

Discussing the financial obligation of a patient about their balance is not a pleasant experience and we are constantly in search of a better way to present this request for money owed when speaking with them.

In many instances, patients do not realize they have a balance outstanding.  They assume that their insurance has covered the cost of their bill.  This is not a far (remove dash) fetched theory o...