Jackie Griffin is an Associate Vice President in Client Services over the training and operational support teams at TriZetto Provider Solutions. The training team is responsible for the coordination and delivery of all training to build the skills of new and existing associates. The operational support teams focus on the overall direction, implementation control and completion of specific projects ensuring consistency with company strategic objectives. The team's goal is to increase readiness and decrease the time and resources required to achieve results.
Currently, Jackie serves as the company's ICD-10 expert, leading efforts to educate customers and the industry about ICD-10 planning, issues and concerns. She previously managed much of Gateway EDI's 5010 transition strategy, planning and rollout.
Jackie began working at Gateway EDI - A TriZetto Company in 1999 to help with Y2K planning. She has served in several customer service positions throughout her career, including supervisor for executive accounts, before moving into her current role.
Jackie was a feature speaker for the Workgroup for Electronic Data Interchange 5010 Forum and the GetReady5010 webinar series, presenting on topics such as HIPAA 5010 Testing for Small Practices and Planning for the What ifs of 5010.
She is an active member of the Workgroup for Electronic Data Interchange and Accredited Standards Committee X12. She also actively participates in other industry groups such as American Medical Association and Medical Group Management Association.